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Quality Control & Complaints

We always aim to offer a professional service, including client care, which is of the highest quality.  Please let us know if we fall short of your expectations and we will immediately take corrective action.

In the unlikely event that this does not satisfy you, you should contact our practice manager Irene Hallas who will ensure that your complaint is dealt with in accordance with our firm’s complaints procedure.  Irene’s contact details are:

Address:  Coupe Bradbury, 48 Poulton Street, Kirkham, Lancashire, PR4 2AH,
Telephone: 01772 683000,
E-mail:  Irene.hallas@coupe-bradbury.com

If you wish to have sight of the firm’s written complaints procedure, please contact our offices and we will be pleased to send you a copy of this.

As is explained in the written complaints procedure, if you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ to consider your complaint.  The Legal Ombudsman will not consider your complaint until a period of eight weeks has elapsed since you first notified your complaint to us.  You can rest assured that we will be doing our very best to satisfy your complaint well within the eight week period.

We must also mention that normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint, or within six years of the act or omission about which you are complaining having happened if this is earlier.

Some clients may not have the right to complaint to the Legal Ombudsman, for example:

  • Most businesses (unless they are defined as micro-enterprises)
  • Charities or clubs with an annual income of more than £1 million
  • Trustees of a trust with an asset value of more than £1 million.